Returns & Refunds Policy

 

We want Our Costume Cupboard to be simple and stress-free for schools.

Because our products are designed for school use, reuse, and group performances, our returns policy is slightly different from high-street retail.

Faulty or incorrect items

If you receive an item that is:

• faulty
• damaged on arrival
• incorrect (not what you ordered)

please contact us within 14 days of delivery at [your email address], including:

• your order number
• a brief description of the issue
• photos where possible

If the issue is confirmed, we will offer a replacement or refund, depending on stock availability.

Condition of returns

Returned items must be:

• unused
• unwashed
• in original condition

We’re unable to accept returns for items that have been worn for performances or rehearsals.

Non-returnable items

For hygiene and practical reasons, we cannot accept returns on:

• headwear, masks, wigs, or accessories worn on the head
• used costumes
• clearance or end-of-line items

This does not affect your statutory rights in relation to faulty goods.

Change of mind

As we primarily supply schools and educational settings, we do not accept returns for change of mind or over-ordering.

If you are unsure about quantities or suitability, we’re always happy to help before you order — just get in touch.

Return postage

Where a return is approved due to a fault or error on our part, return postage costs will be covered by us.

We’re unable to cover return postage for other circumstances.